Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays). Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number and carrier details.
If we experience a high volume of orders or temporary stock shortages, order processing may take slightly longer. In such cases, we will notify you promptly by email.
2. Shipping Locations
BLOSSOM offers worldwide shipping. Our primary warehouses are located in Asia, North America, and Europe, allowing us to fulfill orders efficiently based on your delivery address.
We currently ship to most major countries and regions. However, remote or restricted delivery areas may require additional time or incur extra shipping fees.
3. Estimated Delivery Time
| Region | Estimated Delivery Time |
|---|---|
| North America | 7–12 business days |
| Europe | 6–10 business days |
| Asia | 5–9 business days |
| Oceania | 8–14 business days |
| Middle East & Others | 10–20 business days |
Please note that delivery times are estimates and may vary depending on local customs clearance, logistics delays, or other factors beyond our control.
4. Shipping Fees
We offer free standard shipping on most orders.
For certain oversized products (such as pool robot cleaners or lawn mowers), an additional freight charge may apply based on the shipping destination.
All applicable fees will be clearly displayed at checkout before payment.
5. Order Tracking
Once your order has been shipped, you will receive a tracking link via email. You can use this link to check real-time delivery status at any time. If you have not received your tracking number within 5 business days after placing an order, please contact us at support@blossomeu.com.
6. Customs, Duties & Taxes
International orders may be subject to import taxes, duties, or customs fees, which are imposed by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping cost.
BLOSSOM is not responsible for delays caused by customs clearance.
7. Lost or Damaged Packages
We take great care in packaging and handling your order. However, if your parcel arrives damaged or is lost during transit, please contact our customer service within 7 days of delivery.
We will work with the carrier to resolve the issue as quickly as possible and arrange a replacement or refund if applicable.
8. Contact Us
If you have any questions about your shipment, please reach out to our support team:
📧 Email: support@blossomeu.com
📞 Phone: +86 18661687818
🏢 Address: Bureau 3, 34 Place du Général de Gaulle, 59800 Lille, France